Please read & refer to this whenever necessary!
Payment: All classes must be paid for prior to start date.
Class Availability: Monthly class fees are due prior to start of the month and spaces are held only upon cleared payment. We start taking reservations for upcoming month at the 15th of each month! Spaces are first come first serve! It is best to pay as soon as possible to ensure you get your desired time and day. Spots are held once payment is received and not at time of booking.
HOLIDAYS: NO CLASSES- New Year’s Eve, New Year’s Day, Easter, Thanksgiving, Christmas Eve, Christmas Day.
24 HOUR NOTICE!: In the event a student is unable to attend their scheduled class AND has given 24 HOUR NOTICE they will be eligible to attend a makeup class within one week if space allows.
***NO SHOW OR LESS THAN 24 HOURS: In the event of a NO SHOW or less than 24 hour notice is given a student will NOT be eligible for a makeup.
***Expiration of lessons: lesson packages WILL NOT be honored after their expiration date. NO EXCEPTIONS!!!
PLEASE make sure you attend your scheduled lessons as your spot is held and makeups are not permitted unless 24 hour cancellation is received.
We do understand that sometimes the unexpected happens (these will be limited to 2 occurrences per year) and do our best to work with everyone however we can not always make accommodations for every situation and we have implemented these policies to avoid any confusion and cut down on the number of cancellations and no shows. Please remember we have staff to keep happy and they enjoy teaching and showing up to work. Your spot is held for you and we are unable to fill your spot without sufficient notice!
***WEATHER: In the event of inclement weather students will be able to do other activities in the barn such as learning the anatomy of the horse, horse breeds and colors, tack parts, work with the minis, and other various activities. Please remember there is plenty to be learned and experienced from the ground even when riding is not possible. If a serious weather watch occurs or safety of being outdoors is an issue we will contact you if lesson is canceled. If you choose not to attend your scheduled time there will be no make ups available! NO EXCEPTIONS!
(If 2 in a month are ground lessons a student may opt for a double lesson following month. If 3 in a month are grounded student will be able to have a double lesson and receive $25 credit on following month of lessons)
THANK YOU! We appreciate your understanding in these policies and have so implemented these in order to run things as smoothly as possible and cut down on the amount of cancellations and no shows. We believe that consistency is key to the student progressing and learning!